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Tuesday, July 17th 2007

12:58 PM

Citibank confusion

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For various reasons, I needed to change my address with the credit card company, in this case, the bank. Here is a thoroughly exciting conversation on the phone which took place.

Dwayne: I'd like to change my address with the credit card.
Operator: Can you give me the new address to forward your card to?
Dwayne: I need a new card?
Operator: Yes Sir.
Dwayne: Erm.. well, I'm on tour now so that's going to be tricky.
Operator: I won't take long.
Dwayne: You don't understand, I don't have a permanent address now.
Operator: You'll get the new card in two days!
Dwayne: No, no. I need the address changed to my card immediately.
Operator: Okay.
Dwayne:  I've done it before. Can't I just change the address?
Operator: Yes Sir.
Dwayne: I can?
Operator: Yes Sir.
Dwayne: Well, why didn't you tell me that in the first place?!
Operator: (silence)
Dwayne: Here it is.. (blah blah blah), hex 19
Operator: Hex?
Dwayne: Sorry I'm from another part of the world. Pound 19. That's the apartment number.
Operator: Pound?
Dwayne: You know.. not the star sign or asterix, but the pound.
Operator: You've lost me sir.
Dwayne: You know, what you draw when you play tic-tac-toe.
Operator: I completely don't understand you Sir.
Dwayne: Your phone! Look at your dial. It's the sign next to the zero. On the right?
Operator: (long pause) I see. I understand now.

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